Privacy Policy

PRIVACY POLICY

Willow & Wick Crystal Boutique

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable UK data protection law.

WHO WE ARE

Willow & Wick Crystal Boutique

85 St Johns

Worcester

WR2 5AG

United Kingdom

INFORMATION WE MAY COLLECT

Depending on how you interact with our website, we may collect information including:

• Your name

• Billing and delivery address

• Email address

• Telephone number where provided

• Order and purchase information

• Communications you send to us

• Information relating to returns, refunds or customer-service enquiries

• Technical information relating to your use of our website

• Cookie and similar technology information where applicable

PAYMENT INFORMATION

Payments may be processed through third-party payment providers made available through our website.

We do not need to directly store complete payment-card details where payments are securely handled by those payment providers.

WHY WE USE YOUR INFORMATION

We may use personal information where necessary to:

• Process and fulfil your order

• Arrange delivery

• Communicate with you about your order

• Process returns and refunds

• Respond to enquiries

• Provide customer service

• Prevent fraud and protect our business

• Maintain appropriate business and financial records

• Meet our legal obligations

• Improve our website and services

• Send marketing communications where we have an appropriate lawful basis to do so

OUR LAWFUL BASIS

Depending on the circumstances, we may process your personal information because:

• It is necessary to perform our contract with you;

• We have a legal obligation;

• We have a legitimate interest that is not overridden by your rights; or

• You have given consent.

MARKETING

Where required, we will obtain appropriate permission before sending electronic marketing.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting:

Unsubscribing from marketing will not prevent us from sending necessary communications about an order you have placed.

SHARING YOUR INFORMATION

We may share personal information with trusted service providers where necessary to operate our business.

These may include:

• Website and e-commerce service providers

• Payment processors

• Delivery and postal providers

• IT and hosting providers

• Professional advisers

• Authorities or regulators where required by law

We only share information where there is a legitimate reason to do so.

We do not sell your personal information.

HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, tax, accounting and regulatory requirements and resolving disputes.

Different categories of information may therefore be retained for different periods.

INTERNATIONAL DATA TRANSFERS

Some technology providers used to operate our website or process payments may process information outside the UK.

Where applicable, appropriate safeguards will be used as required by UK data protection law.

SECURITY

We take reasonable steps to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

No internet-based system can be guaranteed to be completely secure, but we use appropriate measures for the nature of the information we process.

YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you rights including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of information in certain circumstances

• Request restriction of processing in certain circumstances

• Object to certain processing

• Request data portability where applicable

• Withdraw consent where processing is based on consent

Not every right applies in every situation.

To exercise a data protection right, contact:

We may need to verify your identity before responding.

COOKIES

Our website may use cookies and similar technologies.

Further information can be found in our Cookie Policy.

COMPLAINTS ABOUT YOUR PERSONAL INFORMATION

Please contact us first if you have concerns about how we use your personal information and we will try to resolve the issue.

You also have the right to complain to the UK Information Commissioner's Office (ICO) where applicable.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our business practices, website or legal requirements change.

The latest version will be published on our website.

CONTACT

Willow & Wick Crystal Boutique

85 St Johns

Worcester

WR2 5AG

United Kingdom